To best care for your silver jewellery, it is recommended that it is removed prior to bathing, showering, swimming, using a hot tub or jacuzzi. Chemicals will cause the metal to tarnish and it will look darker because of this.

The best way to store silver jewellery is away from moisture and open air to avoid tarnishing.

To clean silver jewellery, brush using a soft (tooth)brush and warm soapy water or use a polishing cloth impregnated with specialist jewellery cleaner.

Returns Policy

• You have 14 days from receiving your order to request a return. Items must be unused, in original packaging, and in the same condition.

• Faulty or damaged items will be refunded or replaced, including delivery costs.

• We can’t accept returns for personalised items.

• For hygiene reasons, we cannot accept returns for earrings.

• To arrange a return, email pam@poemacrafts with your order details. This does not affect your statutory rights.

To ensure you receive your silver jewellery quickly and securely, it will be shipped using Royal Mail Special Delivery.